Replies, comments, and DMs
Community Management
Comments and messages on social media are often buying signals: questions about price, availability, or delivery. Left unanswered for a day, many of them go to a competitor.
How we approach it
Community Management as part of your growth system
We monitor and respond to comments, messages, and reviews in your brand voice, route sales enquiries to your team quickly, and keep your community active and positive.
It’s one part of our Social Media Marketing work, and it runs alongside the other channels in your plan, so every piece builds on the last instead of working in isolation.
What’s included
- Daily monitoring of comments and messages
- Replies written in your brand voice
- Fast handover of sales enquiries to your team
- Professional responses to reviews, including negative ones
- A monthly report on response times and common questions
How it works
How every comment and message gets an answer
A buyer comments or messages
A question about price, delivery or stock, on any of your profiles.
A quick reply
Answered within business hours, in your brand’s voice, usually the same day.
Leads handed to you
Serious enquiries go to your sales team with the conversation attached.
Problems handled calmly
Complaints are answered politely and moved to a private message.
What people ask, reported
A monthly summary of common questions, so you can improve your pages and offers.
Is it right for you?
A good fit if…
Messages and comments go unanswered for days
You're missing enquiries that arrive through social media
You need help handling negative comments or reviews
Fixed-price gigs
Prefer to start small?
These one-time tasks have upfront pricing, a good way to work with us before a longer engagement.
FAQ
Common questions
Let’s see where Community Management fits in your growth plan
Free audit, no obligation. We reply within one business day.
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